Remote Renewals Specialist for Growth & Expansion

GitLab; United States; Remote; USD 54,000 - 105,000; Full time

Benefits offered by this job

Benefits to support your health, Finan

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock

Growth and Development Fund

Parental Leave

Home office support

Job summary

GitLab is seeking an Associate Renewals Manager to own the renewal lifecycle for a portfolio of customers in a fast-paced, all-remote environment. You will work under the guidance of Senior Renewals Managers to drive on-time renewals, identify expansion opportunities, and collaborate with Sales, Customer Success, and Finance to mitigate risk and grow recurring revenue.

The role emphasizes consultative customer conversations, accurate documentation, and adherence to defined processes while

Qualifications

• Can execute basic renewal processes independently and has been introduced to more advanced scenarios (multi-year deals, upsell-attached renewals, non-standard terms).
• Developing understanding of the company's way of working, values, and high-performance culture.
• Awareness of the company's remote work best practices.
• Growth mindset and sense of ownership - proactively seeks out ways to learn and improve.
• Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
• The ability to travel for events such as trainings, team offsites, customer meetings, etc.

Responsibilities

• Manage an assigned portfolio of customer renewals tracking key dates and driving on-time closure.
• Have consultative conversations with customers throughout the renewal cycle.
• Identify and surface expansion opportunities - additional seats, tiers, or modules.
• Probe for new use cases and unmet needs within existing accounts.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations and escalate when needed.
• Explain renewal terms to customers and internal stakeholders to build alignment.
• Collaborate with Sales, Customer Success, and Finance to identify expansion opportunities and resolve blockers.
• Maintain accurate CRM records for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members to drive quality, timely results.

Skills

Basic renewals

Complex renewals

Growth mindset

Ownership

Attention to detail

Communication

Process adherence

Collaboration

Willing to travel

Job description

GitLab is seeking an Associate Renewals Manager to own the renewal lifecycle for a portfolio of customers in a fast-paced, all-remote environment. You will work under the guidance of Senior Renewals Managers to drive on-time renewals, identify expansion opportunities, and collaborate with Sales, Customer Success, and Finance to mitigate risk and grow recurring revenue.

The role emphasizes consultative customer conversations, accurate documentation, and adherence to defined processes while