Renewals & Expansion Strategist (SaaS) - Remote

WinsAbove; United States; Remote; USD 88,000 - 115,000; Full time

Job summary

Airtable is seeking a Renewals Associate to join our Sales team. You will own renewals, negotiate contracts, and coordinate with cross-functional teams to ensure customers realize continued value and long-term success with Airtable.

You will identify upsell opportunities at renewal and help build scalable renewal processes and playbooks to drive revenue retention. This role requires 2+ years in post-sales or customer success with enterprise SaaS experience and strong collaboration skills.

Qualifications

• 2+ years quota-carrying post-sales / customer success / account management experience, preferably within an enterprise SaaS organization.
• Strong negotiation skills and demonstrated capability closing large, complex contracts.
• Strong collaboration skills with internal XFN partners and customer-facing counterparts.
• Ability and eagerness to grow business in a strategic manner, e.g. creating new processes and initiatives.
• Self-motivated, proactive team player with a growth mindset.
• Solid understanding of Enterprise SaaS applications and collaboration technology.

Responsibilities

• Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
• Be a primary stakeholder in building renewal processes and playbooks for this role.
• Engage with key decision-makers to identify requirements and unblock roadblocks for on-time commitments.
• Maintain and report a rolling 90-day forecast of renewals in your territory.
• Negotiate and execute renewal contracts with legal alignment to customer goals.
• Discover upsell/cross-sell opportunities at contract renewal to maximize customer growth.
• Develop renewal engagement playbook to maximize revenue retention.

Skills

Negotiation

Collaboration

Growth mindset

Self-motivated

Enterprise SaaS

Account management

Job description

Airtable is seeking a Renewals Associate to join our Sales team. You will own renewals, negotiate contracts, and coordinate with cross-functional teams to ensure customers realize continued value and long-term success with Airtable.

You will identify upsell opportunities at renewal and help build scalable renewal processes and playbooks to drive revenue retention. This role requires 2+ years in post-sales or customer success with enterprise SaaS experience and strong collaboration skills.