Remote Renewal Operations Specialist (EMEA)

Esko, a Veralto company; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

Esko, a Veralto company, is seeking a Renewal Operations Specialist to manage recurring software and hardware contracts across EMEA. This fully remote role focuses on accurate renewals, pricing, and partner communications, coordinating with Sales, Aftercare, Finance and Order Management to prevent lapses.

You will use Salesforce to keep opportunities up to date. Requirements include a Bachelor's degree or equivalent, 1+ year in admin, sales support, or contract administration in a B2B setting,

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

Responsabilités

• Preparing service contract renewal proposals for software and hardware, using existing contract data and following a well-defined process.
• Acting as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing.
• Anticipating upcoming renewals and moving each one through the required internal and partner steps to make sure no contract lapses.
• Coordinating contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Preparing and validating pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keeping renewal opportunities accurate and up to date in Salesforce, using our new quoting and ordering tools.

Connaissances

Fluent English

Salesforce

MS Office

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Description du poste

Esko, a Veralto company, is seeking a Renewal Operations Specialist to manage recurring software and hardware contracts across EMEA. This fully remote role focuses on accurate renewals, pricing, and partner communications, coordinating with Sales, Aftercare, Finance and Order Management to prevent lapses.

You will use Salesforce to keep opportunities up to date. Requirements include a Bachelor's degree or equivalent, 1+ year in admin, sales support, or contract administration in a B2B setting,