Renewal Operations Specialist

Esko, a Veralto company; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Esko, a Veralto company, is seeking a Renewal Operations Specialist to manage recurring software and hardware contracts across EMEA. This fully remote role focuses on accurate renewals, pricing, and partner communications, coordinating with Sales, Aftercare, Finance and Order Management to prevent lapses.

You will use Salesforce to keep opportunities up to date. Requirements include a Bachelor's degree or equivalent, 1+ year in admin, sales support, or contract administration in a B2B setting,

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

Responsibilities

• Preparing service contract renewal proposals for software and hardware, using existing contract data and following a well-defined process.
• Acting as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing.
• Anticipating upcoming renewals and moving each one through the required internal and partner steps to make sure no contract lapses.
• Coordinating contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Preparing and validating pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keeping renewal opportunities accurate and up to date in Salesforce, using our new quoting and ordering tools.

Skills

Fluent English

Salesforce

MS Office

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

_ Imagine yourself… _

• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.
• Collaborating with a vibrant, inclusive, global team.

It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people. We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

Reporting to the Team Leader EMEA Renewals, the Renewal Operations Specialist is responsible for keeping Esko’s recurring software and hardware business in Eastern Europe, the Middle East and Africa running smoothly. You will make sure every service contract managed through our reseller network is prepared accurately and renewed on time, and you will be the go-to contact for our partners on everything related to renewals. This is a fully remote role and can be based in Spain, Italy, Czech Republic or Portugal.

In this role, a typical day will look like:

• Preparing service contract renewal proposals for software and hardware, using existing contract data and following a well-defined process.
• Acting as the main point of contact for resellers across Eastern Europe, the Middle East and Africa on renewal pricing, contract status and order processing.
• Anticipating upcoming renewals and moving each one through the required internal and partner steps to make sure no contract lapses.
• Coordinating contract amendments, co-terming requests and subscription adjustments with Sales, Aftercare, Finance and Order Management.
• Preparing and validating pricing calculations and quotations, including perpetual-to-subscription conversions.
• Keeping renewal opportunities accurate and up to date in Salesforce, using our new quoting and ordering tools.

The essential requirements of the job include:

• Bachelor’s degree or equivalent professional experience.
• 1+ years of experience in an administrative, sales support, order management, contract administration or customer service role in a B2B environment.
• Fluency in English, both written and spoken.
• Working knowledge of Microsoft Office, particularly Excel, Outlook and Teams.
• Experience working with a CRM system, preferably Salesforce.

It would be a plus if you also possess previous experience in:

• Contract renewals, service contracts or subscriptions, ideally working with resellers or channel partners.
• French language skills.

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

#LI-LA1

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.