Remote Renewal Manager — SaaS Customer Retention

Socket.dev; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Hyland is seeking an Associate Renewal Manager to oversee the renewal process for a high volume of SaaS customers, ensuring on-time renewals, retention, and revenue uplift across assigned accounts.

The role partners with Customer Success, Sales, Product, and Support to execute renewal strategies, communicate terms, and analyze pricing. Responsibilities include data upkeep, reporting, and skilled negotiation where appropriate.

Qualifications

• Oral and written communication skills with professional demeanor and tact.
• Strong organizational, multi-tasking, and time management abilities.
• Collaborative skills across teams and levels of employees.
• Ability to influence, motivate, and mobilize team members and partners.

Responsibilities

• Manage a high volume of renewals with limited negotiations to secure on-time renewals and retention.
• Collaborate with Account Teams and internal stakeholders to support renewal strategies and operations.
• Communicate renewal products, pricing, and terms clearly to customers and partners.
• Assist with forecasts, pricing reviews, and reporting to inform retention strategies.
• Update customer data and renewal details in company systems for cross-functional reporting.

Skills

Oral and written communication

Organizational skills

Collaboration

Influence and motivation

Education

Bachelor's degree or equivalent

Tools

Microsoft Windows

Microsoft Office

Microsoft OS & Products

Job description

Hyland is seeking an Associate Renewal Manager to oversee the renewal process for a high volume of SaaS customers, ensuring on-time renewals, retention, and revenue uplift across assigned accounts.

The role partners with Customer Success, Sales, Product, and Support to execute renewal strategies, communicate terms, and analyze pricing. Responsibilities include data upkeep, reporting, and skilled negotiation where appropriate.