Remote Renewal Account Manager – SaaS Growth

New Relic; San Francisco (CA); Hybrid; USD 138,000 - 172,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan & match

Flexible time-off

11 paid holidays

Volunteer time off

Job summary

New Relic is seeking an Account Manager to drive renewal and expansion across a committed customer base. You will work closely with Account Executives, Product, Marketing, and Sales, leveraging cross-functional teams to protect and grow revenue.

You will own retention, onboarding, and adoption initiatives while advocating for customers and aligning with internal stakeholders to deliver measurable value. The role supports a flexible workforce model with options for office, remote, or hybrid work.

Qualifications

• 5+ years in a quota-carrying role or renewals/customer success with software contracts.
• Ability to build strategic relationships with executives and economic buyers.
• Experience analyzing data to drive renewal and expansion opportunities.
• Proven track record of growing revenue at renewal and in lifecycle.
• Familiarity with Salesforce hygiene and pipeline management.

Responsibilities

• Drive revenue and retention by partnering with the Account Team and cross-functional groups.
• Secure and negotiate renewals for direct and partner managed contracts.
• Mitigate churn through strategic plans and proactive customer engagement.
• Deliver expansion by increasing usage and upsell opportunities during renewals.
• Articulate the value proposition and influence economic buyers and decision-makers.

Skills

Account Management

Renewals

Customer Success

Data Analysis

Sales Methodologies

Negotiation

Tools

Salesforce

Salesloft

G Suite

MS Excel

PowerPoint

Job description

New Relic is seeking an Account Manager to drive renewal and expansion across a committed customer base. You will work closely with Account Executives, Product, Marketing, and Sales, leveraging cross-functional teams to protect and grow revenue.

You will own retention, onboarding, and adoption initiatives while advocating for customers and aligning with internal stakeholders to deliver measurable value. The role supports a flexible workforce model with options for office, remote, or hybrid work.