Remote Renewals & Customer Success Lead

Network Solutions, Inc.; Indiana (PA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Network Solutions, Inc. is seeking a Renewals Manager to educate customers, process renewals, and improve renewal workflows. You will manage renewal pipelines, collaborate with Sales, and maintain accurate customer profiles in ERP systems to ensure timely access to services and rebates where applicable.

The role requires 2+ years in renewals or related customer-facing work, with a focus on accuracy, timely communications, and cross-functional collaboration to protect revenue and drive growth.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred or equivalent experience.

Responsibilities

• Meet with customers to create service renewals and purchase orders to ensure timely closures before contract expiration.

Skills

Planning

Organization

Customer service

Contract management

Renewals

Analytical skills

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems (Cisco)

Quoting tools

Contract management systems

Job description

Network Solutions, Inc. is seeking a Renewals Manager to educate customers, process renewals, and improve renewal workflows. You will manage renewal pipelines, collaborate with Sales, and maintain accurate customer profiles in ERP systems to ensure timely access to services and rebates where applicable.

The role requires 2+ years in renewals or related customer-facing work, with a focus on accuracy, timely communications, and cross-functional collaboration to protect revenue and drive growth.