Remote Relationship Manager: Strategic Accounts & Growth

Element Fleet Management; United States; Remote; USD 100,000 - 132,000; Full time

Benefits offered by this job

Culture of innovation

Comprehensive health benefits

Paid time off

Job summary

Element Fleet Management is seeking a client-focused Relationship Manager for its Commercial team. You will own key client relationships, drive long-term revenue growth, retention, and expansion across your portfolio while aligning Element’s products to client success.

This remote USA role requires cross-functional leadership, executive relationship management, and the ability to influence stakeholders to deliver measurable business results.

Qualifications

• Experience managing and growing a portfolio of existing client relationships.
• Experience developing account strategies, retention plans, and commercial growth initiatives.
• Strong executive relationship management and client engagement skills.
• Experience collaborating across cross-functional business teams.
• Commercial acumen with experience supporting revenue growth, renewals, and pricing optimization.
• Ability to manage complex customer relationships while working independently.

Responsibilities

• Serve as the primary owner and executive steward of assigned client relationships across the full customer lifecycle, responsible for overall client health, retention, growth, and long‑term strategic partnership success.
• Develop and execute comprehensive account strategies and annual portfolio plans designed to achieve revenue growth, client retention, pricing optimization, contract renewals, and expansion opportunities across the assigned client portfolio.
• Maintain proactive engagement with clients to understand business priorities, operational challenges, growth initiatives, and evolving requirements through Know Your Client (KYC) strategies and executive relationship management.
• Identify, qualify, and drive strategic growth opportunities including cross‑sell, upsell, share‑of‑wallet expansion, new service adoption, and multi‑regional opportunities.
• Partner with clients to develop value‑driven solutions aligned to customer goals while managing objections, escalations, risks, and client concerns.
• Lead proactive client renewal strategies including RFP management, pricing negotiations, contract strategy, and commercial optimization.
• Maintain portfolio visibility and operational discipline through Salesforce.com (SFDC), including forecasting, relationship plans, opportunity management, pipeline management, and executive account summaries.
• Analyze portfolio performance and market trends to identify strategic opportunities, competitive threats, and revenue acceleration opportunities.
• Lead and coordinate cross‑functional engagement across Sales, Client Success, Operations, Strategic Consulting, Ordering, Product, Finance, and other internal teams to deliver an exceptional customer experience.
• Drive execution of customer engagement plans while collaborating with internal stakeholders to resolve issues, improve client satisfaction, and achieve client objectives.

Skills

Portfolio management

Account strategy development

Executive relationship management

Cross-functional collaboration

Commercial acumen

Independent work

Education

Bachelor's degree

Tools

Salesforce SFDC

Job description

Element Fleet Management is seeking a client-focused Relationship Manager for its Commercial team. You will own key client relationships, drive long-term revenue growth, retention, and expansion across your portfolio while aligning Element’s products to client success.

This remote USA role requires cross-functional leadership, executive relationship management, and the ability to influence stakeholders to deliver measurable business results.