Remote Client Growth & Relationship Manager

Merchants Fleet; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Merchants Fleet is seeking an Associate Client Development Manager to manage a portfolio of Tier 3 clients, focusing on retention, engagement, and long-term growth. This remote role is based in the United States.

You will grow revenue through upselling and cross-selling, build strong client relationships, and partner with internal teams to deliver insights and enable growth across leasing, fleet services, and technology solutions. A career path toward strategic account management is available.

Qualifications

• 2–5 years of experience in sales, account management, client development, or the fleet industry.
• Bachelor’s degree in business or a related field.
• Demonstrated ability to build strong client relationships and identify growth opportunities.
• Strong communication, presentation, and relationship management skills.

Responsibilities

• Grow existing business: Own revenue growth and penetration goals while identifying opportunities to expand relationships through upselling, cross-selling, leasing, and value-added services.
• Build strong client relationships: Serve as the primary relationship manager for an assigned portfolio, maintaining proactive communication and delivering insights that support client success.
• Drive retention: Monitor client engagement and portfolio health, identify at-risk accounts, and take action to strengthen relationships and protect revenue.
• Manage orders and forecasts: Partner with clients to develop and execute monthly and annual vehicle forecasts, ensuring accurate and timely ordering aligned with client needs.
• Expand Merchants solutions: Identify and introduce products, services, and technology that provide additional value while creating opportunities for growth.
• Own the sales pipeline: Maintain accurate client activity, opportunities, forecasts, and engagement information in Salesforce.
• Deliver client insights: Develop and present small fleet scorecards for designated clients and use data to identify opportunities and areas for improvement.
• Collaborate across teams: Partner with Sales, Regional Vice Presidents, and other internal teams to support client onboarding, account transitions, strategic initiatives, and key projects.
• Engage clients: Conduct regular virtual check-ins and quarterly strategic conversations, with occasional travel for high-value client meetings and events.

Skills

Relationship building

Account management

Sales

Communication skills

Presentation skills

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Job description

Merchants Fleet is seeking an Associate Client Development Manager to manage a portfolio of Tier 3 clients, focusing on retention, engagement, and long-term growth. This remote role is based in the United States.

You will grow revenue through upselling and cross-selling, build strong client relationships, and partner with internal teams to deliver insights and enable growth across leasing, fleet services, and technology solutions. A career path toward strategic account management is available.