Remote Relationship & Business Development Lead (Payments)

Capital One Group; Riverwoods (IL); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support the Global Acceptance LAC team and International Markets - Americas. You will coordinate with acquiring and payment enablement partners, manage pipeline, monitor merchant acceptance, and drive regional network growth across CP/CNP channels.

This hands-on individual contributor role involves territory planning, on-site representation at events, and collaboration with product

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry.
• Bachelor’s Degree and 5+ years of experience in payment network operations, merchant acquiring or fintech partner management.
• Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics.
• Fluent in Spanish and English.

Responsibilities

• Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
• Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
• Territory Planning & Prospecting: Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
• Acceptance Monitoring & Reporting: Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
• Event Support & Representation: Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
• Partner Performance Tracking: Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership
• Contract Administration: Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
• Vertical Acceptance Support: Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Lead Generation & Research: Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
• Implementation & Launch Support: Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
• Compliance & Governance: Ensure all partner onboarding and ongoing account activities comply with AML, KYC, and EDD standards
• Market Tracking: Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members

Skills

Spanish

English

Education

High School Diploma

Bachelor’s Degree

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) to support the Global Acceptance LAC team and International Markets - Americas. You will coordinate with acquiring and payment enablement partners, manage pipeline, monitor merchant acceptance, and drive regional network growth across CP/CNP channels.

This hands-on individual contributor role involves territory planning, on-site representation at events, and collaboration with product