Remote Principal: Relationship Management & Business Growth

Capital One Group; Salem (OR); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team. This role focuses on supporting partner operations, coordinating with Acquiring and Payment Enablement, and expanding Discover Network acceptance in the Caribbean & Central America.

The position involves account coordination, pipeline tracking, and regional execution across CP and CNP channels.

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry
• Bachelor’s Degree
• 5+ years of experience in payment network operations, merchant acquiring or fintech partner management
• Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics
• Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting
• Fluent in Spanish and English

Responsibilities

• Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs
• Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
• Territory Planning & Prospecting: Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
• Acceptance Monitoring & Reporting: Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
• Event Support & Representation: Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
• Partner Performance Tracking: Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership
• Contract Administration: Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
• Vertical Acceptance Support: Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
• Lead Generation & Research: Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
• Implementation & Launch Support: Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
• Compliance & Governance: Ensure all partner onboarding and ongoing account activities comply with AML, KYC, and EDD standards
• Market Tracking: Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
• Core Competencies & Execution: Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners
• Travel: Willingness and ability to travel up to 30–40% of the time across the region

Skills

Relationship management

Business development

Payments industry

Client management

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team. This role focuses on supporting partner operations, coordinating with Acquiring and Payment Enablement, and expanding Discover Network acceptance in the Caribbean & Central America.

The position involves account coordination, pipeline tracking, and regional execution across CP and CNP channels.