Principal Relationship & Business Growth Manager (Remote)

Capital One Group; Nashville (TN); Remote; USD 138,000 - 158,000; Full time

Benefits offered by this job

Remote-Eligible

Travel up to 40%

Job summary

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team, International Markets - Americas. This role supports partner operations with Acquiring and Payment Enablement teams to grow Discover Network acceptance in the Caribbean & Central America, through account coordination, pipeline tracking, and operational execution.

You will manage partner onboarding, monitor merchant acceptance metrics, and represent

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or partner management experience in payments, acquiring, or financial services.
• Bachelor’s Degree preferred.
• Fluent in Spanish and English.

Responsibilities

• Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation.
• Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance.
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads.
• Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership.
• Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts.
• Help drive acceptance campaigns across core regional merchant verticals (Airlines, Hotels, Restaurants, Retail, Travel Operators).
• Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered territories across CP and CNP channels.
• Assist partners through onboarding stages for new payment capabilities, product features, and marketing assets.
• Ensure AML/KYC/EDD compliance for partner onboarding and activities.
• Gather local market feedback and merchant trends, providing structured summaries to senior team members.
• Be innovative, highly organized, and drive business results through others while delivering superior service.

Skills

Spanish and English fluency

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Job description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team, International Markets - Americas. This role supports partner operations with Acquiring and Payment Enablement teams to grow Discover Network acceptance in the Caribbean & Central America, through account coordination, pipeline tracking, and operational execution.

You will manage partner onboarding, monitor merchant acceptance metrics, and represent