Remote Principal: Relationship & Business Growth Manager

Capital One Group; Madison (WI); Remote; USD 138,000 - 158,000; Full time

Job summary

Capital One seeks a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team in International Markets - Americas. You will coordinate partner operations, drive pipeline and merchant acceptance, and support regional network participants to grow Discover Network presence.

In this hands-on role, you will travel up to 30-40% regionally, manage contract cycles, and ensure AML/KYC/EDD compliance while delivering measurable business results.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 4 years of client management, sales support, business development or operational partner management experience within the payments/financing services industry.

Responsibilities

• Serve as primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs.
• Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets.
• Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation.
• Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance.
• Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads.
• Review routine partner volume metrics, identify operational roadblocks or settlement issues, and elevate performance risks to team leadership.

Skills

Fluent in Spanish

Fluent in English

Client relationship management

Education

Bachelor’s Degree

Job description

Capital One seeks a Principal Relationship Management and Business Development Manager (Remote-Eligible) for the Global Acceptance LAC team in International Markets - Americas. You will coordinate partner operations, drive pipeline and merchant acceptance, and support regional network participants to grow Discover Network presence.

In this hands-on role, you will travel up to 30-40% regionally, manage contract cycles, and ensure AML/KYC/EDD compliance while delivering measurable business results.