Remote Regional Service Leader

ABB; Cleveland (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

ABB in Cleveland, OH seeks a Regional Service Manager to lead a team of service engineers and technicians, ensuring high‑quality delivery of services, solutions, and projects while aligning with ABB’s standards and safety protocols.

You will drive resource planning, cost‑effective service delivery, and customer growth in the North region, mentoring staff, and strengthening relationships with customers to improve satisfaction and retention.

Qualifications

• 15+ years in Field Service, FSM, or Project Management with ABB systems
• Experience with 800xA, Harmony/S+, or ABB control systems
• Proficiency in SAP, Salesforce, and Power BI
• Bachelor degree in engineering/related field or military equivalent

Responsibilities

• Supervise service engineers and technicians to deliver service offerings
• Drive cost‑effective service delivery and adherence to guidelines
• Plan resources and implement standard procedures and safety protocols
• Build sustainable customer relationships and drive growth in the North region

Skills

Team leadership

Communication

Customer focus

English proficiency

Education

4‑year degree in Process Automation, Computer Science, or Engineering

Military technical training with 15 years of relevant experience

Tools

800xA

Harmony/S+

ABB control systems

SAP

Salesforce

Power BI

Job description

ABB in Cleveland, OH seeks a Regional Service Manager to lead a team of service engineers and technicians, ensuring high‑quality delivery of services, solutions, and projects while aligning with ABB’s standards and safety protocols.

You will drive resource planning, cost‑effective service delivery, and customer growth in the North region, mentoring staff, and strengthening relationships with customers to improve satisfaction and retention.