Service Coordinator at ABB Cleveland, OH

ABB; Cleveland (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

ABB is seeking a Service Coordinator for their Cleveland, OH location. In this hybrid role, you will coordinate site service work, ensuring compliance with company and customer guidelines while acting as the main contact for service jobs.

The ideal candidate will have an Associate’s degree or equivalent experience in customer service. Strong coordination skills and the ability to assess service delivery gaps are crucial. Join a dynamic team focused on sustainable solutions and equal opportunities.

Qualifications

• Associate’s degree or 2 years of customer service experience.
• Strong coordination and customer service skills are essential.
• Work authorization to permit employment at ABB in the US.

Responsibilities

• Coordinate site service work to ensure compliance with ABB and customer guidelines.
• Act as the single point of contact for the customer during service jobs.
• Assess gaps in service delivery and collaborate with engineers to mitigate issues.

Skills

Customer service

Coordination

Problem-solving

Education

Associate's degree or 2 years of customer service experience

Job description

Service Coordinator – Cleveland, OH

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Senior Manager Customer Experience LCS

Your role and responsibilities

In this role, you will coordinate site service work to ensure compliance with ABB and customer guidelines. You will act as the single point of contact for the customer during the execution of a service job and will showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations. The work model for the role is hybrid.

You will be mainly accountable for the following:

• Assess gaps in service delivery, contract execution and customer focus, and collaborate with engineers and operations managers to mitigate identified issues.
• Track completion of service visits and ensure all documentation is completed in a timely manner.
• Maintain and monitor the competency and certification database.
• Collaborate with other coordinators to allocate Field Service Engineer resources to maximize completion of customer service requests and contract delivery.

Our team dynamics: you will join a dynamic, talented, high performing team where you will be able to thrive.

Qualifications for the role

• Associate’s degree or 2 years of customer service experience (degree may be waived).
• Travel is not typically required.
• Must already have work authorization that would permit you to work for ABB in the US.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Applicants may request a review of the affirmative action plan for a particular ABB facility by contacting an ABB HR Representative at 1‑888‑694‑7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if they are unable or limited in their ability to use or access ABB's career site as a result of their disability. Please contact US‑[e-mail] for assistance. For more information regarding your EEO rights as an applicant, please contact ABB HR.