Remote Regional Facilities Leader - 24/7 Service Ops

Arora Engineers, Inc.; Boston (MA); À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

ARORA ENGINEERS, INC. is seeking a Regional Facility Manager to lead field operations across an assigned territory. The role centers on delivering high-quality facilities services, managing the full service-call lifecycle, and ensuring contract compliance in a 24/7 environment.

Candidates should have 5+ years in facilities services and strong experience with CMMS and subcontractor management. The position is remote-based with travel up to 25% and requires residence within the territory to

Qualifications

• 5+ years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services.
• Experience managing service call operations within a fast-paced, customer-focused environment.
• Experience managing operations across multiple facilities or geographically dispersed service territories.
• Knowledge of commercial building systems and facility service commodities (HVAC, electrical, plumbing, roofing, exterior services, custodial, fire and life safety, BAS).
• Hands-on trade or technical operations experience to evaluate repair methods and communicate with customers and subcontractors.

Responsabilités

• Serve as the primary customer representative within the assigned territory and deliver responsive facilities services.
• Manage the complete lifecycle of service calls and work orders from dispatch to closeout while meeting contract SLAs.
• Oversee daily operations in a 24/7 environment and coordinate routine, priority, and emergency requests.
• Maintain accurate work order data within CMMS and performance tracking systems for real-time visibility.
• Develop, review, and submit repair proposals, scopes of work, and cost estimates for technical accuracy and compliance.
• Evaluate subcontractor proposals and determine appropriate repair solutions with customers and leadership.
• Develop, recruit, and manage a network of subcontractors across multiple disciplines.
• Monitor progress, vendor performance, schedule adherence, and customer satisfaction; communicate status throughout the lifecycle.
• Review completed work packages, documentation, and invoices for quality and timely processing.
• Conduct customer meetings, site visits, and quality inspections to strengthen relationships and service delivery.
• Ensure compliance with safety documentation, policies, and regulations; drive continuous improvement.
• Travel within the assigned territory to support meetings, field operations, and emergency response.

Formation

Technical field experience or related degree in Facilities Management, Engineering, Construction Management, Business, or a similar discipline

Outils

CMMS (Maximo preferred)

Description du poste

ARORA ENGINEERS, INC. is seeking a Regional Facility Manager to lead field operations across an assigned territory. The role centers on delivering high-quality facilities services, managing the full service-call lifecycle, and ensuring contract compliance in a 24/7 environment.

Candidates should have 5+ years in facilities services and strong experience with CMMS and subcontractor management. The position is remote-based with travel up to 25% and requires residence within the territory to