Regional Facility Manager — 24/7 Field Ops

Arora Engineers LLC; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Arora Engineers LLC is seeking a Regional Facility Manager to lead operational facilities services across an assigned territory in the United States, with a focus on speedy, compliant service delivery and lifetime maintenance execution. The role requires managing service calls end-to-end, coordinating subcontractors, and ensuring customer satisfaction in a fast-paced, 24/7 environment.

The candidate will oversee work orders, safety compliance, and performance metrics while developing cost

Qualifications

• 5+ years of experience in facilities services, operations, maintenance, construction, or technical services.
• Experience managing service call operations within a fast-paced, customer-focused environment.
• Experience managing operations across multiple facilities or geographically dispersed service territories.
• Demonstrated knowledge of commercial building systems and facility service commodities like HVAC, electrical, plumbing, roofing, custodial, life safety, BAS, and general repairs.
• Hands-on trade experience or demonstrated technical operations experience to evaluate repair methods and communicate with customers and contractors.
• Experience developing, reviewing, and negotiating proposals, cost estimates, and scopes of work.
• Experience managing subcontractors and field service providers across multiple technical disciplines.
• Experience utilizing CMMS platforms (Maximo preferred) and operational tracking systems.

Responsibilities

• Serve as the primary customer representative in the territory, delivering responsive, high-quality facilities services.
• Manage the complete lifecycle of service calls and work orders from dispatch through proposal development, execution, invoicing, and closeout.
• Oversee daily service operations within the territory in a 24/7 operating environment.
• Maintain accurate work order status, documentation, and performance metrics in the CMMS.
• Develop, review, and submit repair proposals, scopes of work, and cost estimates.
• Evaluate subcontractor proposals to determine the best repair solution and advise customers and leadership.
• Develop and maintain a network of subcontractors to support multiple facility service disciplines.
• Monitor work order progress, vendor performance, and customer satisfaction, and communicate status.

Skills

Service call operations

Vendor management

Contract compliance

CMMS usage

Customer-facing leadership

Education

Technical field experience or related degree in Facilities Management or Engineering

Tools

Maximo CMMS

Job description

Arora Engineers LLC is seeking a Regional Facility Manager to lead operational facilities services across an assigned territory in the United States, with a focus on speedy, compliant service delivery and lifetime maintenance execution. The role requires managing service calls end-to-end, coordinating subcontractors, and ensuring customer satisfaction in a fast-paced, 24/7 environment.

The candidate will oversee work orders, safety compliance, and performance metrics while developing cost