Regional Facility Leader - 24/7 Service & Ops

Arora Engineers LLC; Philadelphia (Philadelphia County); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Arora Engineers, LLC is seeking a Regional Facility Manager to lead facilities services across a designated territory. You will oversee the full lifecycle of service calls, coordinate 24/7 operations, ensure contract compliance, and drive performance metrics while engaging with customers and subcontractors.

The role requires strong knowledge of building systems, subcontractor management, and proposal development. Travel within the territory and field oversight are expected.

Qualifications

• 5+ years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services.
• Experience managing service call operations in a fast-paced, customer-focused environment.
• Experience across multiple facilities or geographically dispersed service territories.
• Knowledge of commercial building systems and facility service commodities (HVAC, electrical, plumbing, roofing, custodial, fire and life safety, BAS).
• Hands-on trade experience or demonstrated technical operations knowledge to evaluate repair methods and review scopes of work.
• Experience developing, reviewing, and negotiating proposals, cost estimates, and scopes of work.
• Experience managing subcontractors and field service providers across multiple disciplines.
• Experience using CMMS platforms (Maximo preferred).
• Ability to manage multiple priorities while achieving customer service, operational, financial, and performance objectives.

Responsabilités

• Serve as the primary customer representative within the assigned territory.
• Manage the complete lifecycle of service calls and work orders from dispatch to closeout.
• Oversee daily service operations in a 24/7 environment.
• Maintain accurate work order data and performance metrics in CMMS systems.
• Develop, review, and submit repair proposals, scopes of work, and cost estimates.
• Evaluate subcontractor proposals to determine appropriate repair solutions.
• Develop and manage a qualified network of subcontractors.
• Monitor work order progress, vendor performance, and customer satisfaction.
• Review completed work packages and invoices for accuracy.
• Conduct customer meetings, site visits, and safety inspections.

Formation

Technical field experience

Related degree substitution

Outils

CMMS (Maximo preferred)

Description du poste

Arora Engineers, LLC is seeking a Regional Facility Manager to lead facilities services across a designated territory. You will oversee the full lifecycle of service calls, coordinate 24/7 operations, ensure contract compliance, and drive performance metrics while engaging with customers and subcontractors.

The role requires strong knowledge of building systems, subcontractor management, and proposal development. Travel within the territory and field oversight are expected.