Remote Regional Associate Director, Chronic Care Learning

Merck; Montpelier (VT); Remote; USD 142,000 - 224,000; Full time

Job summary

Merck is seeking an Associate Director, Chronic Care Regional Trainer to lead field-based learning for Chronic Care Customer Team Representatives across the assigned region. This role partners with Sales Leadership, Learning & Development, and cross-functional teams to execute regional training aligned with national strategy.

The successful candidate will coach field teams, tailor learning solutions to local markets, and drive customer engagement, product knowledge, and compliance while

Qualifications

• Bachelor’s degree required (Business, Life Sciences, or Education preferred)
• 5+ years of relevant experience (sales, training, marketing, or healthcare field roles)
• Experience in Chronic Care, specialty, or cardiovascular/endocrinology space
• Demonstrated ability to deliver training (in-person and virtual) and coach field teams effectively
• Strong interpersonal, communication, and influencing skills
• Ability to analyze field insights and translate them into actionable development plans
• High level of adaptability and ability to work in a dynamic field environment

Responsibilities

• Deliver and facilitate clinical, product, and disease state training using HQ-approved materials tailored to Chronic Care portfolios
• Conduct field-based coaching and ride-along to enhance customer engagement, selling effectiveness, and account management capabilities
• Support onboarding of new hires in partnership with sales leadership, ensuring proficiency across product knowledge, compliance, and customer engagement
• Partner with Director of Commercial Operations, Regional Cardiovascular Managers and Customer Team leaders to assess training needs across districts and territories
• Align Learning and Development plans with territory business plans and customer needs (e.g., cardiology, endocrinology, IDNs, specialty practices)
• Identify regional business opportunities and translate them into targeted learning interventions
• Execute national L&D strategy at the regional level by adapting content to local market dynamics and Chronic Care customer types
• Provide feedback to HQ on learning effectiveness and gaps, contributing to continuous improvement
• Act as a bridge between field teams and L&D, ensuring alignment of messaging and capabilities
• Collaborate cross-functionally (marketing, medical, access) to ensure consistent and compliant training delivery

Skills

Business Agility

Business Development

Business Management

Client Coaching

Clinical Supply Chain Management

Communication Strategy Development

Competency Management

Customer Engagement

CRM

Direct Marketing

Executive Presence

Financial Acumen

Financial Forecasting

Innovation Management

Interpersonal Relationships

Market Development

Market Research

PRM

Presentation Delivery

Presentation Preparations

Pricing Strategies

Product Management

Product Sales

Project Life Cycle Management

Education

Bachelor’s degree

Tools

CRM

Job description

Merck is seeking an Associate Director, Chronic Care Regional Trainer to lead field-based learning for Chronic Care Customer Team Representatives across the assigned region. This role partners with Sales Leadership, Learning & Development, and cross-functional teams to execute regional training aligned with national strategy.

The successful candidate will coach field teams, tailor learning solutions to local markets, and drive customer engagement, product knowledge, and compliance while