Remote Refrigeration Tech Wizard: Inside Service Support

Parts Town; Fort Lauderdale (FL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Professional development

Job summary

Parts Town is hiring an Inside Service Technician to provide remote-assisted, on-site style support for warranty and non-warranty equipment. You will communicate with end users and field technicians, diagnose issues, and pursue CFESA certifications after onboarding.

The role emphasizes customer service, problem solving, and teamwork in a fast-paced environment. The company offers benefits, profit sharing, and development opportunities.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• Strong written and spoken English; excellent communication.
• Reliable high-speed Internet at home; multitasking ability online.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

English proficiency

Excellent communication

Troubleshooting

HVAC knowledge

Job description

Parts Town is hiring an Inside Service Technician to provide remote-assisted, on-site style support for warranty and non-warranty equipment. You will communicate with end users and field technicians, diagnose issues, and pursue CFESA certifications after onboarding.

The role emphasizes customer service, problem solving, and teamwork in a fast-paced environment. The company offers benefits, profit sharing, and development opportunities.