Remote Refrigeration Inside Service Technician

Parts Town; Toledo (OH); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Culture & virtual tour

Profit-sharing bonus

Remote work

Recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Full benefits package

Job summary

Parts Town is hiring an Inside Service Technician to directly assist end users and field technicians with technical support for warranty and non-warranty equipment. You will have the opportunity to earn CFESA certifications after onboarding.

You will diagnose issues using manuals and diagrams, document calls in our database, and collaborate with manufacturers to improve equipment performance.

Qualifications

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You're an all-star communicator and are proficient in English (both written and verbal).
• You have a quality, high speed internet connection at home.
• You're confident using a computer and navigating programs such as MS Word & Outlook.
• You're passionate about troubleshooting and finding innovative solutions to difficult problems.
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere.
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Customer service

Troubleshooting

English proficiency

Multitasking

Education

Electrical/gas appliance repair, refrigeration, or HVAC training

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician to directly assist end users and field technicians with technical support for warranty and non-warranty equipment. You will have the opportunity to earn CFESA certifications after onboarding.

You will diagnose issues using manuals and diagrams, document calls in our database, and collaborate with manufacturers to improve equipment performance.