Remote Refrigeration Tech Wizard - Fast-Paced Support

Parts Town; Dayton (OH); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work

Appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) match

Employee assistance

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town is seeking an Inside Service Technician to directly assist end users and field technicians in diagnosing and repairing warranty and non-warranty foodservice equipment. You will earn CFESA certifications after onboarding and interact with manufacturers to improve service quality.

The role emphasizes exceptional communication, fast case handling, and using manuals to diagnose issues. A strong internet connection, proficiency with MS Word and Outlook, and a passion for problem-solving

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You're an all-star communicator and are proficient in English (both written and verbal).
• You have a quality, high-speed internet connection at home.
• You're confident using a computer and navigating programs such as MS Word & Outlook.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Customer service

Troubleshooting

Communication

English proficiency

Tools

MS Word

Outlook

Job description

Parts Town is seeking an Inside Service Technician to directly assist end users and field technicians in diagnosing and repairing warranty and non-warranty foodservice equipment. You will earn CFESA certifications after onboarding and interact with manufacturers to improve service quality.

The role emphasizes exceptional communication, fast case handling, and using manuals to diagnose issues. A strong internet connection, proficiency with MS Word and Outlook, and a passion for problem-solving