Refrigeration Tech Support Specialist

Parts Town LLC; Addison (IL); On-site; USD 74,501,000 - 104,698,000; Full time

Benefits offered by this job

Team events and recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k with match

Employee assistance programs

Paid time off

Paid holidays

Paid parental leave

Job summary

Parts Town LLC is seeking an Inside Service Technician (Tech Wizard) to provide remote and phone/e-mail support for warranty and non-warranty cold side foodservice equipment. After onboarding, opportunities to earn CFESA certifications are available.

A typical day includes handling 30+ cases, using manuals and diagrams to diagnose issues, and documenting all calls for future inquiries in our database. Strong communication and problem solving are essential.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Proficient in English (written and spoken).
• Quality, high-speed internet connection at home.
• Comfort using MS Word & Outlook.
• Passionate about troubleshooting and finding innovative solutions.
• Ability to multitask in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Communication skills

Troubleshooting

Customer service

Multitasking

English proficiency

Tools

MS Word

Outlook

Job description

Parts Town LLC is seeking an Inside Service Technician (Tech Wizard) to provide remote and phone/e-mail support for warranty and non-warranty cold side foodservice equipment. After onboarding, opportunities to earn CFESA certifications are available.

A typical day includes handling 30+ cases, using manuals and diagrams to diagnose issues, and documenting all calls for future inquiries in our database. Strong communication and problem solving are essential.