Remote Refrigeration Tech Support Specialist

86 Repairs; Illinois; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and 0

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly assist end users and field technicians with technical support for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications.

You will handle 30+ cases daily, use manuals and diagrams to diagnose issues, and document interactions in our database while collaborating with manufacturers on product improvements.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC is required or trained.
• Proficient in English (written and verbal) for clear communication with customers and technicians.
• Good home internet connection and reliable computer skills are essential.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database for future inquiries.
• Work with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

Customer service

Technical troubleshooting

English proficiency

MS Word

Outlook

Education

Electric/gas appliance repair training

Tools

MS Word

Outlook

Job description

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly assist end users and field technicians with technical support for warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications.

You will handle 30+ cases daily, use manuals and diagrams to diagnose issues, and document interactions in our database while collaborating with manufacturers on product improvements.