Remote-Ready Patient Scheduling Specialist

The University of Kansas Health System; Westwood (KS); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Scheduling Associate to deliver top-tier customer service while assisting patients with scheduling new and follow-up appointments, handling insurance registration, and supporting front desk operations. The role may involve call-center work and potential remote work after demonstrated proficiency.

Responsibilities include coordinating patient itineraries, verifying insurance details, processing referrals, and ensuring accurate data in

Qualifications

• High School diploma or GED required.
• Six months direct customer service in a health care setting.
• Preferred: coursework toward an Associate's or Bachelor's degree.
• Experience in a health system or call center is a plus.

Responsibilities

• Handle high-volume inbound calls with accurate information for appointments and prep.
• Assist patients with insurance registration and MyChart-related tasks.
• Schedule, reschedule, and coordinate in-person, telehealth, and other appointments; manage referrals and orders.
• Support front desk and scheduling workflows and assist with patient check-in and online self-service.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School diploma or GED

Coursework towards Associate/Bachelor's

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System is seeking a Patient Scheduling Associate to deliver top-tier customer service while assisting patients with scheduling new and follow-up appointments, handling insurance registration, and supporting front desk operations. The role may involve call-center work and potential remote work after demonstrated proficiency.

Responsibilities include coordinating patient itineraries, verifying insurance details, processing referrals, and ensuring accurate data in