Senior Patient Scheduling Specialist (Cross-Dept)

The University of Kansas Health System; Overland Park (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Kansas Health System in Overland Park, KS, is seeking a Patient Service Representative to coordinate and schedule patient appointments across departments, including imaging, labs, and procedures. This experienced scheduler may float to different clinics and mentor junior staff.

You will handle registration, insurance verification, referrals, and communications with clinicians, patients, and external offices while maintaining accurate EMR workqueues and a patient‑centered

Qualifications

• High School Graduate or GED.
• 1 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of direct customer service in a health care or contact center including 6 months of experience in a UKHS patient scheduling position.
• Proven knowledge of EPIC EMR scheduling or other scheduling systems.
• Preferred Education and Experience: College coursework toward an Associate’s or Bachelor’s Degree; 3+ years of records keeping in medical or radiology fields.

Responsibilities

• Respond to a high volume of incoming calls and accurately schedule/reschedule/cancel patient visits, including clinic appointments and treatments.
• Register patients prior to visit and/or upon arrival; verify demographics and insurance, and process referrals.
• Complete daily reminder calls and assist with logs and data maintenance.
• Prepare patient charts and materials for the day of service; manage scheduling across multiple services and providers.
• Coordinate referrals and utilize scheduling systems to optimize clinic time and patient flow.

Skills

Customer service

English proficiency

Education

High School Diploma or GED

College coursework toward an Associate’s or Bachelor’s Degree

Tools

EPIC EMR scheduling

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System in Overland Park, KS, is seeking a Patient Service Representative to coordinate and schedule patient appointments across departments, including imaging, labs, and procedures. This experienced scheduler may float to different clinics and mentor junior staff.

You will handle registration, insurance verification, referrals, and communications with clinicians, patients, and external offices while maintaining accurate EMR workqueues and a patient‑centered