Patient Service Specialist - Front Desk & Scheduling

The University of Kansas Health System; Kansas; On-site; USD 22,000 - 30,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Service Representative (Days - Full Time) to manage front desk operations in an ambulatory clinic, greet patients, verify insurance, process payments, and support MyChart activation and EMR workflows. The role focuses on delivering a seamless patient experience across pre-visit, during-visit, and post-visit activities.

Responsibilities include scheduling referrals, handling high-volume check-ins, and coordinating follow-up orders while

Qualifications

• High School diploma or GED required.
• 1+ year of customer service or health care experience.
• Preferred: college coursework toward an Associate's or Bachelor's degree.
• Experience in clerical, registration, or customer service within a health care setting.

Responsibilities

• Pre-Visit Scheduling: schedule referrals and appointments, verify demographics, and process referrals.
• During Visit: handle front desk check-in/out, phone reception, collect copays, assist with MyChart activation.
• Post-Visit: schedule follow-up orders and ensure coverage until all patients are checked out.
• Standard responsibilities: participate in huddles, maintain patient relations, and follow policies and PPE guidelines.

Skills

Customer service

Front desk

Medical office

Education

High School Diploma or GED

1+ year healthcare experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

The University of Kansas Health System is seeking a Patient Service Representative (Days - Full Time) to manage front desk operations in an ambulatory clinic, greet patients, verify insurance, process payments, and support MyChart activation and EMR workflows. The role focuses on delivering a seamless patient experience across pre-visit, during-visit, and post-visit activities.

Responsibilities include scheduling referrals, handling high-volume check-ins, and coordinating follow-up orders while