Remote Medical Call Center Agent

Trinity Health; United States; Remote; USD 24,796 - 31,684; Full time

Job summary

Trinity Health's SPHPMA Medical Group is hiring a Remote Call Center Representative I for day shifts in a high-volume environment. You will be the first contact for patients, triage calls, schedule appointments and coordinate with clinical staff to ensure timely care.

The role emphasizes strong customer service, accurate data entry, and knowledge of scheduling protocols. Experience in medical offices and call centers is preferred; remote work is available.

Qualifications

• Experience in patient services or medical reception is preferred.
• Experience in a call center or customer service in medical environments is preferred.
• Pay range and location-based adjustments may apply.

Responsibilities

• Acts as first point of contact for callers and triages according to procedures.
• Schedules patient appointments and coordinates with clinical staff.
• Maintains accurate information in SPHPMA EMR and supports billing as needed.
• Provides high level of customer service to internal and external customers.

Skills

Call center experience

Medical office experience

Customer service

Education

High School Diploma or GED

Tools

SPHPMA EMR system

MyChart

Insurance verification software

Job description

Trinity Health's SPHPMA Medical Group is hiring a Remote Call Center Representative I for day shifts in a high-volume environment. You will be the first contact for patients, triage calls, schedule appointments and coordinate with clinical staff to ensure timely care.

The role emphasizes strong customer service, accurate data entry, and knowledge of scheduling protocols. Experience in medical offices and call centers is preferred; remote work is available.