Remote Quality & Compliance Coordinator II

Cardinal Health; Salem (OR); A distancia; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Descripción de la vacante

Cardinal Health is seeking a remote Performance Monitoring professional to establish and enhance customer interactions through contract administration, orders, and issue resolution. You will monitor, analyze and review call quality to support client safety and satisfaction.

The role emphasizes QA reviews, transcription-related tasks, and knowledge of medical terminology. A reliable remote setup and strong multitasking are essential for success.

Formación

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsabilidades

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Conocimientos

Quality review

Listening skills

Microsoft Office

Bilingual Spanish

Multi-tasking

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

Cardinal Health is seeking a remote Performance Monitoring professional to establish and enhance customer interactions through contract administration, orders, and issue resolution. You will monitor, analyze and review call quality to support client safety and satisfaction.

The role emphasizes QA reviews, transcription-related tasks, and knowledge of medical terminology. A reliable remote setup and strong multitasking are essential for success.