Remote Quality & Adverse-Event Coordinator II

Cardinal Health; Honolulu (HI); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Performance Monitoring specialist to establish and enhance customer business through contract administration, orders, and issue resolution. You will monitor, analyze and review call quality and patient journey.

This remote, full-time role requires 8:00am-5:00pm CST training and offers shifts during Monday-Friday, 7:00am-8:00pm CST. Hourly range $18.35-$26.40 with comprehensive benefits.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Call center experience

MS Office

Exceptional listening

Bilingual Spanish

Medical terminology

Education

HS Diploma or GED

Tools

Excel

PowerPoint

Job description

Cardinal Health is seeking a Performance Monitoring specialist to establish and enhance customer business through contract administration, orders, and issue resolution. You will monitor, analyze and review call quality and patient journey.

This remote, full-time role requires 8:00am-5:00pm CST training and offers shifts during Monday-Friday, 7:00am-8:00pm CST. Hourly range $18.35-$26.40 with comprehensive benefits.