Remote Quality Assurance Specialist

MAXIMUS; St. Louis (MO); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance while ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and support corrective actions to enhance service quality.

This remote role requires a US citizen and participation in quality initiatives across departments, with a focus on documentation, reporting, and continuous improvement in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of quality assurance or related experience.
• Demonstrated experience conducting audits and quality reviews.
• Strong analytical skills to identify trends and root causes.
• Ability to develop actionable recommendations and present findings.
• Experience reporting performance and supporting corrective actions.

Responsibilities

• Monitor, evaluate, and improve operational performance to ensure quality standards.
• Conduct internal audits and monitor quality program compliance.
• Analyze performance data, identify trends, and propose improvements.
• Develop routine and ad hoc performance reports for decision-making.
• Support implementation of corrective actions and staff training.
• Collaborate with leadership and cross-functional teams to drive quality initiatives.

Skills

Analytical skills

Audits

Data analysis

Problem solving

Communication

Education

Bachelor's degree in relevant field

Job description

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance while ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and support corrective actions to enhance service quality.

This remote role requires a US citizen and participation in quality initiatives across departments, with a focus on documentation, reporting, and continuous improvement in a fast-paced environment.