Remote Quality Assurance Analyst — Data-Driven Improvements

MAXIMUS; Houston (TX); Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays and paid time off

Job summary

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies and procedures.

This fully remote role requires 3+ years of QA, audits, data analysis, and reporting; you will develop corrective actions, collaborate with leadership, training teams, and staff, and help maintain quality programs and continuous improvement across projects.

Qualifications

• Bachelor's degree in relevant field
• 3+ years of quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management
• Experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements
• Strong analytical skills to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision-making and continuous improvement initiatives
• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance
• Ability to collaborate with cross-functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements
• Attention to detail and ability to identify discrepancies, procedural gaps, compliance risks, and quality issues with high accuracy
• Excellent written and verbal communication to document findings and communicate recommendations

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met
• Collaborate in developing new procedures and update existing procedures when changes occur
• Analyze reports on operational performance and provide solutions to identified issues
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project
• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate
• Assist with monitoring performance and meeting contractual requirements using system applications
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows
• Assist with staff training for the purpose of achieving and maintaining quality program goals
• Analyze effectiveness of key initiatives and quality improvement efforts
• Perform other duties as assigned by management

Skills

Bachelor's degree

QA experience

Audit & compliance

Data analysis

Reporting

Education

Bachelor's degree in relevant field

Job description

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and established policies and procedures.

This fully remote role requires 3+ years of QA, audits, data analysis, and reporting; you will develop corrective actions, collaborate with leadership, training teams, and staff, and help maintain quality programs and continuous improvement across projects.