Remote Quality Assurance Specialist

MAXIMUS; Philadelphia (Philadelphia County); À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

health insurance coverage

life and disability insurance

a retirement savings plan

paid holidays

paid time off

short- and long-term incentives

program-specific awards

Résumé du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality.

You will collaborate with leadership, training teams, and support staff to develop QA processes, maintain knowledge resources, and drive continuous improvement through data-driven analysis.

Qualifications

• Bachelor's degree in relevant field and 3+ years of QA experience.
• Experience conducting audits, quality reviews, and monitoring activities.

Responsabilités

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures when changes occur.
• Analyze reports on operational performance and provide solutions to issues.
• Analyze and develop routine and ad hoc reports on project performance and solutions to issues.
• Conduct monitoring activities and audits for quality assurance purposes.
• Identify trends and implement corrective action plans.

Connaissances

Quality metrics

Audits

Data analysis

Reporting

Formation

Bachelor's degree

3+ years experience QA

Description du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality.

You will collaborate with leadership, training teams, and support staff to develop QA processes, maintain knowledge resources, and drive continuous improvement through data-driven analysis.