Remote Quality Assurance & Improvement Analyst

MAXIMUS; Chicago (IL); Remoto; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

health insurance coverage

life and disability insurance

a retirement savings plan

paid holidays

paid time off

short- and long-term incentives

program-specific awards

Descrizione del lavoro

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensure compliance with quality standards and contractual requirements, and support corrective actions. The role involves auditing, data analysis, trend identification, and collaboration with leadership and training teams to drive continuous improvement.

The position emphasizes developing quality assurance processes, reporting, and knowledge resources, with an expected emphasis on accuracy and timely

Competenze

• Bachelor's degree in a relevant field and 3+ years of related experience.
• Experience conducting audits, quality reviews, and monitoring activities for contract compliance.
• Strong analytical skills to evaluate data, identify trends, and propose actionable recommendations.
• Experience presenting routine and ad hoc performance reports to support decisions.

Mansioni

• Conduct internal audits to ensure quality metrics are met.
• Collaborate to develop and update procedures as changes occur.
• Analyze performance reports and provide solutions to issues.
• Develop and present routine and ad hoc project performance reports.
• Monitor quality assurance activities and support project effectiveness.
• Identify trends and implement corrective action plans as needed.
• Assist in training and maintain knowledge management materials.
• Communicate findings and recommendations to stakeholders.

Conoscenze

Quality assurance

Auditing

Data analysis

Root cause analysis

Reporting

Cross-functional collaboration

Detail orientation

Time management

Formazione

Bachelor's degree in a relevant field

Descrizione del lavoro

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensure compliance with quality standards and contractual requirements, and support corrective actions. The role involves auditing, data analysis, trend identification, and collaboration with leadership and training teams to drive continuous improvement.

The position emphasizes developing quality assurance processes, reporting, and knowledge resources, with an expected emphasis on accuracy and timely