Remote Quality Assurance & Performance Analyst

MAXIMUS; Minot (ND); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze performance data, and support corrective actions to enhance service quality and efficiency.

Working with leadership, training, and support staff, you will develop and maintain QA processes, generate routine reports, and drive continuous improvement through data-driven analysis and

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional quality assurance experience.
• Three or more years of QA, QC, auditing, or performance management experience.
• Strong analytical skills to identify trends, root causes, and actionable recommendations.
• Experience presenting routine and ad hoc performance reports for decision making.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures as changes occur.
• Analyze performance reports and provide solutions to identified issues.
• Develop and deliver routine and ad hoc project performance reports.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Reporting

Cross-functional collaboration

Attention to detail

Documentation

Communication

Education

Bachelor's degree in related field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze performance data, and support corrective actions to enhance service quality and efficiency.

Working with leadership, training, and support staff, you will develop and maintain QA processes, generate routine reports, and drive continuous improvement through data-driven analysis and