Remote Quality Assurance Analyst | Process Improvement

MAXIMUS; Bennington (VT); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality and efficiency.

It works with leadership and training teams to develop QA processes and knowledge resources while driving continuous improvement remotely.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of QA experience.
• Proven ability to conduct audits, quality reviews, and monitoring for compliance.
• Strong analytical, problem-solving, and data-driven decision-making skills.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Reporting

Root cause analysis

Education

Bachelor's degree

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality and efficiency.

It works with leadership and training teams to develop QA processes and knowledge resources while driving continuous improvement remotely.