Remote QA Analyst - Data-Driven Quality Specialist

MAXIMUS; Cherry Hill Township (NJ); Teletrabalho; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Resumo da oferta

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

In collaboration with leadership, training, and support staff, you will help develop and maintain QA processes, reporting, and knowledge resources, supporting continuous improvement across the program.

Qualificações

• Bachelor's degree in a related field and 3+ years of QA/compliance experience.
• Experience conducting audits and monitoring quality metrics.
• Strong analytical skills to identify trends, gaps, and root causes.
• Ability to develop corrective action plans and present findings clearly.

Responsabilidades

• Conduct internal audits to ensure quality metrics are met.
• Collaborate on new or updated procedures.
• Analyze operational performance reports and propose solutions.
• Develop routine and ad hoc performance reports and insights.
• Monitor quality assurance activities to support the project.
• Identify trends and implement corrective action plans as needed.
• Assist with staff training and knowledge resources for quality goals.

Conhecimentos

Quality audits

Data analysis

Process improvement

Cross-functional collaboration

Documentation

Communication

Formação académica

Bachelor's degree in a relevant field

Descrição da oferta de emprego

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to enhance service quality and operational effectiveness.

In collaboration with leadership, training, and support staff, you will help develop and maintain QA processes, reporting, and knowledge resources, supporting continuous improvement across the program.