Remote Quality Assurance Analyst — Data‑Driven Improvements

MAXIMUS; Hattiesburg (MS); Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Zusammenfassung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contracts. You will conduct audits, analyze data, and support corrective actions to boost service quality.

The role emphasizes continuous improvement through data-driven insights. As part of a cross-functional team including operations and training, you will help develop QA processes, reporting, and knowledge resources, maintaining program

Qualifikationen

• Bachelor's degree in a relevant field; 3+ years of related experience.
• Experience conducting audits, quality reviews, and monitoring activities to assess compliance with standards.
• Strong analytical skills to identify trends, root causes, and actionable recommendations.

Aufgaben

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate to update procedures when changes occur.
• Analyze operational performance reports and propose solutions.

Kenntnisse

Quality assurance

Auditing

Data analysis

Process improvement

Cross-functional collaboration

Documentation

Attention to detail

Ausbildung

Bachelor's degree in a relevant field

Tools

Quality Management Systems

Reporting tools (e.g., dashboards)

Jobbeschreibung

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contracts. You will conduct audits, analyze data, and support corrective actions to boost service quality.

The role emphasizes continuous improvement through data-driven insights. As part of a cross-functional team including operations and training, you will help develop QA processes, reporting, and knowledge resources, maintaining program