Remote Quality Assurance & Performance Analyst

Maximus; Austin (TX); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Equipment provided

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will lead audits, analyze performance data, and implement corrective actions to drive continuous improvement.

Work with leadership and training teams to develop QA processes, dashboards, and knowledge resources while ensuring accuracy and timely reporting across programs.

Qualifications

• Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision-making and continuous improvement initiatives.
• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.
• Ability to collaborate effectively with cross-functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements.
• Exceptional attention to detail with the ability to identify discrepancies, procedural gaps, compliance risks, and quality issues while maintaining a high degree of accuracy and consistency.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to clearly document findings, provide constructive feedback, and communicate recommendations to stakeholders at all levels.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Audits

Data analysis

Reporting

Process improvement

Collaboration

Documentation

Training

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. You will lead audits, analyze performance data, and implement corrective actions to drive continuous improvement.

Work with leadership and training teams to develop QA processes, dashboards, and knowledge resources while ensuring accuracy and timely reporting across programs.