Remote Quality Assurance & Compliance Analyst

Maximus; Carson City (NV); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality.

You will work with leadership, training teams, and staff to develop QA processes, reporting, knowledge resources, and performance improvement initiatives.

Qualifications

• Bachelor's degree in relevant field and 3+ years of quality assurance or equivalent.
• Proven audits, quality reviews, and monitoring to evaluate compliance with standards.
• Strong analytical skills to identify trends and root causes and recommend actions.
• Experience creating and presenting routine and ad hoc performance reports.
• Ability to collaborate with cross-functional teams and communicate findings clearly.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure quality metric requirements are met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the project.
• Analyze quality program data to identify trends and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training to achieve and maintain quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical thinking

Audit experience

Data interpretation

Report generation

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality.

You will work with leadership, training teams, and staff to develop QA processes, reporting, knowledge resources, and performance improvement initiatives.