Remote Quality Assurance Analyst - Continuous Improvement

MAXIMUS; Miami (FL); Remoto; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Descrizione del lavoro

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to meet quality standards and contractual requirements. You will lead audits, analyze data, and drive continuous improvement through corrective actions.

Working with cross-functional teams, you will develop QA processes, maintain knowledge resources, and report on performance while ensuring compliance and accuracy in a fully remote role.

Competenze

• Bachelor's degree in relevant field and 3+ years of relevant professional experience.
• Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision-making and continuous improvement initiatives.
• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.

Mansioni

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Conoscenze

Analytical skills

Communication

Cross-functional collaboration

Time management

Formazione

Bachelor's degree in relevant field

Descrizione del lavoro

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to meet quality standards and contractual requirements. You will lead audits, analyze data, and drive continuous improvement through corrective actions.

Working with cross-functional teams, you will develop QA processes, maintain knowledge resources, and report on performance while ensuring compliance and accuracy in a fully remote role.