Remote Quality Assurance Analyst & Compliance Auditor

Maximus; Richmond (VA); Remote; USD 59,000 - 68,000; Full time

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to meet quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality and efficiency.

The position collaborates with leadership, training, and support teams to maintain quality processes, reports, and knowledge resources, driving continuous improvement and consistent business execution.

Qualifications

• Bachelor's degree and 3+ years in QA, quality control, compliance monitoring, auditing, operations analysis, or performance management.
• Experience conducting audits and monitoring to evaluate quality standards and contractual requirements.
• Strong analytical skills to analyze data, identify trends, gaps, and actionable recommendations.
• Experience developing and presenting routine and ad hoc performance reports.
• Ability to develop, implement, and monitor corrective action plans and collaborate cross-functionally.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate to develop and update procedures when changes occur.
• Analyze reports on operational performance and provide solutions.
• Develop and monitor routine and ad hoc project performance reports.
• Support quality assurance processes, training, and knowledge management.
• Assist in monitoring performance and meeting contractual requirements.
• Produce staff materials and assist in staff training for quality goals.
• Analyze effectiveness of quality initiatives and drive improvements.

Skills

Quality assurance

Auditing

Data analysis

Reporting

Process improvement

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance to meet quality standards and contractual requirements. The role conducts audits, analyzes data, and supports corrective actions to enhance service quality and efficiency.

The position collaborates with leadership, training, and support teams to maintain quality processes, reports, and knowledge resources, driving continuous improvement and consistent business execution.