Remote Call Center QA & Adverse Event Coordinator II

Cardinal Health; Cheyenne (WY); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k savings plan

HSA

FSAs

Disability coverage

Parental leave

Job summary

Cardinal Health is seeking a full-time Performance Monitoring professional for a remote, US nationwide role. Training runs 8:00am-5:00pm CST with shifts Mon-Fri during standard business hours.

You will review adverse events, audit patient journeys, and monitor calls to ensure compliance and quality, while maintaining knowledge of client programs and services. The position requires at least a HS Diploma and 2 years in call center or quality review, with medical terminology knowledge and MS Office

Qualifications

• 2 years’ call center or transcriptionist experience preferred.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Skills

Call center experience

Quality review

Medical terminology

Listening skills

MS Office

Multitasking

Bilingual Spanish

Education

HS Diploma or GED

Certified Medical Transcriptionist (CMT)

Tools

Microsoft Office

Job description

Cardinal Health is seeking a full-time Performance Monitoring professional for a remote, US nationwide role. Training runs 8:00am-5:00pm CST with shifts Mon-Fri during standard business hours.

You will review adverse events, audit patient journeys, and monitor calls to ensure compliance and quality, while maintaining knowledge of client programs and services. The position requires at least a HS Diploma and 2 years in call center or quality review, with medical terminology knowledge and MS Office