Remote Quality & Adverse Event Coordinator

Cardinal Health; Helena (MT); Remoto; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descrizione del lavoro

Cardinal Health's Sonexus Access and Patient Support is seeking a remote, full‑time Performance Monitoring specialist. You will conduct quality reviews of adverse events, perform patient journey audits, monitor calls and provide written feedback, and stay current on client programs.

Required: HS Diploma/GED, 2 years of call center or transcription experience, knowledge of medical terminology, and excellent listening skills. Proficiency in Microsoft Office; bilingual Spanish is a plus.

Competenze

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Mansioni

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Conoscenze

Listening skills

Time management

Multi-tasking

Medical terminology

Spanish (Bilingual)

Formazione

HS Diploma/GED

Certified Medical Transcriptionist (CMT)

Strumenti

Microsoft Office

Descrizione del lavoro

Cardinal Health's Sonexus Access and Patient Support is seeking a remote, full‑time Performance Monitoring specialist. You will conduct quality reviews of adverse events, perform patient journey audits, monitor calls and provide written feedback, and stay current on client programs.

Required: HS Diploma/GED, 2 years of call center or transcription experience, knowledge of medical terminology, and excellent listening skills. Proficiency in Microsoft Office; bilingual Spanish is a plus.