Remote Quality Reviewer, Patient Support

Cardinal Health; Juneau (AK); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

PTO

HSA

401k

MyFlexPay

FSAs

Disability insurance

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health Sonexus Access and Patient Support is hiring for a Performance Monitoring role to help ensure quality contract administration, customer orders and issue resolution in a remote, full-time capacity.

The position targets individuals with call center or transcription experience, strong listening skills, medical terminology knowledge, and proficiency in Microsoft Office. Bilingual Spanish is a plus.

Qualifications

• HS Diploma, GED or technical certification in related field preferred.
• 2 years’ call center or transcriptionist experience preferred; CMT qualification would be an asset.
• 2 years’ quality review experience preferred; knowledge of medical terminology preferred.
• Exceptional listening skills required; proficient in Microsoft Office.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps for the “patient journey”
• Monitor calls and provide effective written feedback
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload.

Skills

Listening skills

Microsoft Office

Multitasking

Spanish (Bilingual)

Education

HS Diploma / GED or technical certification

Tools

CMT certification

Microsoft Office Suite

Job description

Cardinal Health Sonexus Access and Patient Support is hiring for a Performance Monitoring role to help ensure quality contract administration, customer orders and issue resolution in a remote, full-time capacity.

The position targets individuals with call center or transcription experience, strong listening skills, medical terminology knowledge, and proficiency in Microsoft Office. Bilingual Spanish is a plus.