Remote QA Analyst - Quality & Compliance Specialist

MAXIMUS; Spokane (WA); À distance; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Résumé du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve service quality and compliance with standards and contractual requirements. The role involves audits, data analysis, and driving improvement initiatives across operations, training, and support teams.

The position emphasizes development and maintenance of QA processes, knowledge resources, and performance improvement, with a focus on consistent execution of business processes and quality program goals.

Qualifications

• Bachelor's degree required; 3+ years in QA, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.

Responsabilités

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate to develop and update procedures when changes occur.
• Analyze performance reports and provide actionable solutions.
• Develop routine and ad hoc project performance reports and research issues.
• Monitor quality assurance activities to support project functioning.
• Identify trends and implement corrective action plans.

Connaissances

Quality assurance

Data analysis

Audit planning

Process improvement

Cross-functional

Documentation

Formation

Bachelor's degree in a relevant field

Description du poste

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve service quality and compliance with standards and contractual requirements. The role involves audits, data analysis, and driving improvement initiatives across operations, training, and support teams.

The position emphasizes development and maintenance of QA processes, knowledge resources, and performance improvement, with a focus on consistent execution of business processes and quality program goals.