Remote QA Analyst — Data-Driven Quality Assurance

MAXIMUS; Tulsa (OK); A distancia; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Descripción de la vacante

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts quality audits, analyzes data, and supports corrective actions to enhance service quality.

Working with operations, training, and support teams, you will develop QA processes, reporting resources, and knowledge management materials.

Formación

• Bachelor's degree in a relevant field and 3+ years of professional quality assurance experience.
• Experience conducting audits and quality reviews to ensure compliance with quality standards and contractual requirements.
• Strong analytical skills to evaluate data, identify trends, gaps, and root causes, and recommend actionable improvements.
• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support decision making.
• Proven ability to develop, implement, and monitor corrective action plans to improve program performance.
• Ability to collaborate with cross-functional teams, leadership, trainers, and staff to support quality initiatives.
• Excellent attention to detail, organization, and time management in a fast-paced environment.

Responsabilidades

• Conduct internal audits to ensure project quality metric requirements are met.
• Develop and update procedures when changes occur.
• Analyze performance reports and provide solutions to identified issues.
• Prepare routine and ad hoc performance reports and research issues.
• Monitor quality assurance activities and support project operations.
• Identify trends in quality data and implement corrective actions.
• Support monitoring of contractual requirements using system applications.
• Assist in developing staff knowledge materials and training for quality goals.
• Evaluate effectiveness of quality initiatives and continuous improvement efforts.
• Perform other duties as assigned by management.

Conocimientos

Quality assurance

Auditing

Data analysis

Process improvement

Reporting

Cross-functional collaboration

Training

Root cause analysis

Documentation

Educación

Bachelor's degree in a relevant field

Descripción del empleo

MAXIMUS is seeking a Quality Assurance Specialist to monitor and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role conducts quality audits, analyzes data, and supports corrective actions to enhance service quality.

Working with operations, training, and support teams, you will develop QA processes, reporting resources, and knowledge management materials.