Remote QA Analyst: Quality & Compliance Auditor

MAXIMUS; Morgantown (WV); Remoto; USD 65.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Resumo da vaga

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and implementing corrective actions to enhance service quality and efficiency.

The position supports development of QA processes, reporting, and knowledge resources, collaborating with leadership, training teams, and support staff to drive continuous improvement.

Qualificações

• Bachelor's degree plus 3+ years in quality assurance or related field.
• Experience conducting audits and monitoring to ensure compliance with standards and contracts.
• Strong data analysis skills to identify trends and improvement opportunities.
• Ability to develop and implement corrective action plans and report findings clearly.

Responsabilidades

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in updating and developing procedures as changes occur.
• Analyze performance reports and provide actionable solutions.
• Prepare routine and ad hoc project performance reports and insights.
• Monitor quality assurance activities to support project operations.
• Develop corrective action plans based on data trends and quality findings.
• Assist in staff training and knowledge materials for quality goals.
• Support monitoring of contractual requirements using system applications.
• Contribute to staff resources and workflows documentation.

Conhecimentos

Quality assurance

Auditing

Data analysis

Process improvement

Formação

Bachelor's degree

Ferramentas

MS Excel

Descrição da vaga

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring quality standards and contractual requirements are met. The role involves audits, data analysis, and implementing corrective actions to enhance service quality and efficiency.

The position supports development of QA processes, reporting, and knowledge resources, collaborating with leadership, training teams, and support staff to drive continuous improvement.