Remote QA Analyst - Data-Driven Quality & Compliance

MAXIMUS; Tupelo (MS); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves conducting internal audits, analyzing data, and supporting corrective actions to enhance service quality and efficiency.

Collaborate with leadership, training, and support staff to maintain quality processes, develop knowledge resources, and drive continuous improvement through data-driven analysis

Qualifications

• Bachelor's degree in a relevant field is required.
• 3+ years of QA, quality control, compliance monitoring or related experience.
• Experience conducting audits, quality reviews, and monitoring for compliance.
• Strong analytical ability to identify trends and root causes.
• Experience presenting performance reports to support decision-making.

Responsibilities

• Conduct internal audits to ensure quality metrics are met.
• Collaborate on developing and updating procedures.
• Analyze operational performance reports and propose solutions.
• Develop routine and ad hoc performance reports.
• Monitor quality activities and assist in corrective actions.
• Support training and knowledge management resources.
• Develop and monitor corrective action plans to improve program performance.
• Communicate findings and recommendations to stakeholders.

Skills

Analytical skills

Communication

Collaboration

Time management

Attention to detail

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards and contractual requirements. The role involves conducting internal audits, analyzing data, and supporting corrective actions to enhance service quality and efficiency.

Collaborate with leadership, training, and support staff to maintain quality processes, develop knowledge resources, and drive continuous improvement through data-driven analysis