Remote QA Analyst: Quality & Compliance

MAXIMUS; Springfield (MA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

health insurance coverage

life and disability insurance

a retirement savings plan

paid holidays

paid time off

short- and long-term incentives

program-specific awards

Job summary

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to elevate service quality.

You will collaborate with leadership, training teams, and staff to maintain QA processes, generate reports, and support performance improvement initiatives in a fully remote setting.

Qualifications

• Bachelor's degree in a relevant field and 3+ years QA experience.
• Experience conducting audits, quality reviews, and monitoring activities.
• Strong analytical skills and ability to present findings.

Responsibilities

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
• Collaborate in developing new procedures and update existing procedures when changes occur.
• Analyze reports on operational performance and provide solutions to identified issues.
• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
• Analyse quality program data to identify trends and to develop and implement corrective action plans as appropriate.
• Assist with monitoring performance and meeting contractual requirements using system applications.
• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
• Assist with staff training for the purpose of achieving and maintaining quality program goals.
• Analyze effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Auditing

Quality assurance

Data analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Job description

MAXIMUS is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. You will conduct audits, analyze data, and drive corrective actions to elevate service quality.

You will collaborate with leadership, training teams, and staff to maintain QA processes, generate reports, and support performance improvement initiatives in a fully remote setting.